Terms & Conditions

Our Services

Thames Wellness Spa offers professional wellness and relaxation services, including signature wellness packages, traditional Ayurvedic therapies, modern full-body massages, exfoliation and glow treatments, targeted therapies, signature facials, steam, jacuzzi and luxury add-ons.

All services are purely therapeutic, non-medical and strictly professional in nature. Service descriptions, durations, inclusions and prices displayed on our website are indicative and may be revised, replaced or withdrawn at any time without prior notice. Availability of a particular therapy, therapist or time slot is subject to confirmation at the time of booking.

Eligibility & Age

• Our services are intended for guests aged 18 years and above.
• Guests below 18 years may be permitted only for selected services, only with the written consent of and accompanied by a parent or legal guardian, and entirely at the Spa’s discretion.
• We may request a valid government-issued photo ID at the time of check-in for verification and security purposes.

Appointments & Bookings

• Appointments may be made by phone, WhatsApp, through our website enquiry form, or in person at our reception.
• An enquiry submitted through the website is a request, not a confirmed booking. Your appointment is confirmed only once our team confirms the date, time and therapy with you.
• Advance booking is strongly recommended, especially on weekends, public holidays and during festive periods.
• We recommend arriving 10 to 15 minutes before your scheduled time for consultation, changing and relaxation.
• If you arrive late, your session may be shortened so that the following guest is not delayed. The full price of the originally booked service will still apply.
• Therapist allocation is made based on availability. Requests for a specific therapist or gender preference are accommodated wherever possible but cannot be guaranteed.

Cancellation, Rescheduling & No-Show

Your appointment reserves a therapist, a room and a time slot exclusively for you. To be fair to other guests and to our team, the following applies:

• Cancellation or rescheduling requested at least 4 hours before the appointment time is accepted free of charge.
• Cancellation within 4 hours of the appointment, or a no-show, may result in the session being treated as availed if it was booked against a prepaid package, membership or gift voucher.
• Repeated no-shows may lead to a request for advance payment for future bookings.
• The Spa reserves the right to reschedule or cancel an appointment due to therapist unavailability, technical issues, maintenance or any unforeseen circumstance. In such cases you will be offered an alternate slot or, at our discretion, a refund of any advance paid for that session.

Pricing, Payment & Taxes

• All prices are quoted in Indian Rupees (INR) and are exclusive of applicable taxes unless expressly stated otherwise. Applicable GST and other statutory levies will be charged as per prevailing law.
• Prices, offers, discounts and packages are subject to change without prior notice. The price applicable is the one confirmed to you at the time of billing.
• Payment is due in full at the end of your session unless a package or membership has been prepaid.
• We accept cash, UPI, debit and credit cards, and such other modes as may be notified at our reception. Card and UPI transactions are processed by our bank or payment partner; we do not store your card or UPI credentials.
• Tipping or gratuity is entirely voluntary and at your discretion.
• Promotional offers cannot be clubbed with any other offer, discount or membership benefit unless expressly stated.

Memberships, Packages & Gift Vouchers

• Memberships and prepaid packages are valid only for the duration and on the days specified in the plan (for example, weekday-only or all-day plans) and expire automatically on the completion of that period.
• Membership benefits are personal and non-transferable and may be availed only by the registered member, unless the plan expressly permits otherwise.
• Unused sessions or unexpired validity are not refundable and not extendable, except at the sole discretion of the management in genuine and documented circumstances such as prolonged medical illness.
• Gift vouchers must be presented at the time of billing, are valid until the expiry date printed on them, are not redeemable for cash, and cannot be reissued if lost, damaged or stolen.
• Membership discounts apply only to the services listed in the plan and may exclude products, luxury add-ons and festive packages.
• The Spa reserves the right to modify membership benefits with reasonable notice to existing members.

Refund Policy

• Services once availed are non-refundable. If you are dissatisfied with any aspect of your therapy, please inform the reception or management before you leave the premises so that we can address it immediately.
• Prepaid packages, memberships and gift vouchers are non-refundable and non-cancellable once purchased.
• Where a refund is approved at the sole discretion of the management, it will be processed to the original mode of payment within a reasonable period, subject to applicable deductions.
• Products purchased at the Spa may be exchanged only if unopened, unused and in their original packaging, and only within the period stated at the time of purchase.

Health Disclosure & Safety

Your safety is our first priority. Before your therapy begins, you must inform our therapist or reception about any condition that could affect the treatment, including:

• Pregnancy, recent childbirth or fertility treatment;
• Allergies, skin conditions, wounds, infections or recent cosmetic procedures;
• High or low blood pressure, heart conditions, diabetes, epilepsy or thyroid disorders;
• Recent surgery, fractures, spinal or joint injuries, or chronic pain conditions;
• Any ongoing medication, medical treatment or physiotherapy.

You confirm that all health information you provide is true and complete. The Spa shall not be held responsible for any adverse reaction, discomfort, injury or aggravation of an existing condition arising from information that was withheld, incomplete or inaccurate.

Our therapies are wellness and relaxation services. They are not medical treatment and are not a substitute for professional medical advice, diagnosis or care. If you have a medical condition, please consult your physician before booking. We reserve the right to refuse or discontinue any service where we believe it may not be safe or suitable for you, or where you are under the influence of alcohol or any intoxicating substance.

Code of Conduct — Zero Tolerance

Thames Wellness Spa is a professional wellness establishment. All our therapies are strictly therapeutic and are performed by trained therapists in a respectful, professional environment.

We equally commit that our staff will treat every guest with professionalism, dignity and respect. Any concern regarding staff conduct may be reported directly to the management using the contact details in Section 15.

Spa Etiquette

• To preserve the calm of the Spa, we request that mobile phones be kept on silent within the therapy areas.
• Smoking, alcohol and any intoxicating substances are strictly prohibited on the premises.
• Photography and video recording inside the Spa are not permitted without prior permission from the management, in order to protect the privacy of other guests.
• Please communicate your comfort level, preferred pressure and room temperature to your therapist at any point during the session.
• Guests are requested to maintain personal hygiene and to use the showers and facilities provided.
• Children accompanying guests must remain supervised at all times and may not be permitted in therapy areas.

Personal Belongings

Lockers or storage may be provided for your convenience. Guests are advised not to bring valuables, jewellery or large sums of cash to the Spa. The Spa is not responsible for the loss, theft or damage of any personal belongings brought onto or left on the premises, including items left in lockers, changing rooms or therapy rooms. Any item found will be held at reception for a reasonable period and returned upon satisfactory proof of ownership.

Franchise Enquiries

Information published on our Franchise Enquiry page and any response to your enquiry is provided for general information only. It does not constitute an offer, invitation or commitment to grant a franchise, and no representation regarding returns, revenue or profitability is made or implied.

Any franchise relationship shall arise only upon execution of a separate written franchise agreement between the parties, which shall govern the rights and obligations of both parties in full.

Website Use & Intellectual Property

• All content on this website — including the name, logo, text, images, graphics, layout, icons and design of Thames Wellness Spa — is our property or is used under licence, and is protected by applicable intellectual property laws.
• You may not copy, reproduce, republish, distribute, modify or use any part of this website for commercial purposes without our prior written permission.
• You agree not to use this website for any unlawful purpose, to submit false or misleading information, to transmit spam or malicious code, or to attempt to gain unauthorised access to our systems.
• Some images on this website may be illustrative or representative and may not depict actual premises, therapists or results.
• Our website may contain links to third-party platforms such as WhatsApp, Google Maps and social media. We are not responsible for the content or practices of those external sites.

Disclaimer, Liability & Force Majeure

Our website and services are provided on an “as is” and “as available” basis. While we take every care to ensure that the information on this website is accurate and up to date, we make no warranty as to its completeness, accuracy or availability at all times.

Results of any therapy vary from person to person depending on individual body type, skin type, lifestyle and health condition. No specific outcome, cure or result is promised or guaranteed.

To the maximum extent permitted by law, Thames Wellness Spa, its owners, employees and therapists shall not be liable for any indirect, incidental or consequential loss arising from the use of our website or services, or from any condition not disclosed to us by the Guest. Nothing in these Terms limits any liability that cannot be excluded under applicable law.

We shall not be held liable for any failure or delay in performing our obligations where such failure results from circumstances beyond our reasonable control, including natural calamity, fire, epidemic or pandemic, government order, civil disturbance, strike, power failure or failure of a utility or internet service.

You agree to indemnify and hold the Spa harmless against any claim, loss or expense arising from your breach of these Terms, your misuse of our premises or website, or your failure to disclose relevant health information.

Governing Law, Changes & Contact

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts at Pune, Maharashtra.

We may amend these Terms at any time. The updated version will be published on this page with a revised “Last Updated” date, and your continued use of our website or services thereafter will constitute acceptance of the change. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Please also read our Privacy Policy.